Christian Bartis
Technical Implementation & Automation Specialist
I turn loosely defined business problems into systems people actually use — CRMs, automated workflows and customer service platforms — and test them thoroughly before release.
Business process improvement · AI and automation · Customer success and SaaS implementation
About
I work where how a business runs meets the systems that help it run better.
I’m a technical implementation specialist. I start with how the work is actually done — who handles what, where information gets lost, which steps are repeated — and then deliver the system that fixes it.
I turn loosely defined problems into clear requirements, deliver practical solutions and test them thoroughly before release.
More about how I workExperience
Where I’ve done the work
- Mar 2026 – Oct 2026
Confidential Dubai-Based Consultancy — Contracted under NDA
AI & Digital Systems Improvement
- Consolidated operational work previously spread across eight people into one central system, in daily use since July 2026, reducing repetitive administration.
- Analysed how enquiries, quotations and follow-up moved through the business and set out what to automate and what to keep under human review.
- Automated the filing of emails to projects and the preparation of proposals from the catalogue.
- Piloted AI-assisted briefings and document classification with human review before any wider use.
- Oct 2025 – Jun 2026
CX Experts
Customer Success Manager
- Supported multiple client Zendesk implementations, turning each team’s requirements into a configured service environment.
- Organised request routing, including workflows bringing requests from other applications into Zendesk.
- Handled configuration and access changes on client accounts, and supported client follow-up within the customer success team.
- 2025
Holiday Escapes
Digital Operations & Systems Coordinator
- Moved reservations from telephone-based scheduling to online booking by configuring an established booking platform and connecting its reservation channels.
- Coordinated rates and booking conditions, resolved availability discrepancies with providers and reconciled owner invoices against payouts.
Capabilities
What I bring
Each one links to where you can see it working.
Business process improvement
Understanding how work is actually done, finding inefficiencies and designing practical changes.
AI and automation implementation
Identifying tasks suited to automation and introducing AI-assisted workflows with human review.
Digital systems delivery
Turning requirements into usable applications and business tools.
Customer success and SaaS implementation
Understanding client needs, configuring service environments and supporting implementation.
Business systems consolidation
Bringing fragmented information and processes into central systems to reduce duplication and keep records consistent.
Technical coordination and quality assurance
Managing requirements, testing solutions and confirming readiness before release.
Interactive Lab
Don’t take my word for it. Use the software.
Two working demonstrations built around the problems I solve — with entirely fictional data that stays in your browser.
Selected work
Independent projects, labelled honestly.
Live means public and in use. Private means deployed for my own use and not yet launched.
- PRIVATE · PRE-LAUNCH
Motera OS
Business platform · independent project
A small studio needs one system for enquiries, proposals, delivery and client updates, with AI that can help but never act alone.
- My part
- Product scope, data design, interface language and the rules AI agents work under. Code and tests were written by AI coding agents under my direction.
- Built
- A multi-tenant platform with CRM, proposals, delivery, a client portal, approvals and an audit log; 977 automated tests pass offline.
LIVEbuiltbymotera.com
Studio website · live
One site had to explain two services — website design and workflow automation — and show work honestly without client case studies.
- My part
- Directed the identity and design in Claude Design, set the content and acceptance standard, and released it.
- Built
- A prerendered website on Cloudflare Workers with six self-initiated concept projects, each labelled as a concept.
Design explorations
